Frequently asked questions

How can I return the goods? How many days do I have to return the goods? How long does it take to transfer money to the account?

How can I order? Can I also order abroad? Can I cancel my order before it has been shipped?

How do I proceed when I want to complain about the goods? How quickly does it take to process a claim?

What is the delivery time? What is the shipping method? Can I pay in cash when picking up the package?

What payment types are available? Can I receive an invoice in my company's name? Will I receive confirmation of receipt of payment?