HOW CAN I ORDER?
Ordering is completely simple: after placing the required items in the shopping cart, click on the »View cart« option. You will then go through the order process (transport method - payment method - address - order confirmation).
DO YOU ALSO HAVE A STONE STORE?
We do not have any brick-and-mortar stores and we do not yet have a catalog or a showroom available.
DO I HAVE TO BE REGISTERED TO SHOP WITH YOU?
No registration is required to shop with us.
However, the advantage of registration is the ability to track the status of your order and you will have the history of your orders available at any time. You can also save your data and you no longer have to enter them again when filling out a new order.
You can also see the current status of your order, as well as track where your shipment is currently in transit.
CAN I ORDER ABROAD?
Goods ordered on our website can be delivered to all member states of the European Union .
CAN I CHANGE OR CANCEL THE ORDER?
You can change or cancel the order at any time before it is sent by sending this request to our e-mail: info@gemsy.sk , or by phone at +421 902 111 600 .
IS IT POSSIBLE TO COMBINE MULTIPLE ORDERS?
Yes, but only if your order has not yet been shipped. Send a request to merge orders to our e-mail: info@gemsy.sk , or by phone at +421 902 111 600 .
HOW DO I FIND OUT THE STATUS OF MY ORDER?
If you are a registered customer, you can track the status of your order after logging in to our site in the order history section.
HOW CAN I PAY FOR MY ORDER?
You can pay for your order by cash on delivery, i.e. in cash to the courier directly when you pick up the goods, or you can pay immediately after creating the order by credit card or bank transfer.
I DID NOT RECEIVE CONFIRMATION OF MY ORDER.
In this case, it is possible that you entered your email address incorrectly when creating the order, or the confirmation arrived in Spam (junk mail), or for some reason you sent the order incorrectly and our system did not register it.
In case of any problems, contact us by e-mail at info@gemsy.sk or by phone at +421 902 111 600 .
DID NOT FIND THE ANSWER TO YOUR QUESTION?
If, despite answering these most frequent questions, you need to contact us, you can do so via our e-mail info@gemsy.sk , or by phone at +421 902 111 600 .